Hospitality Is Both Who We Are and What We Do
Ensure that your listing’s photos, property type, number of bedrooms, and general description accurately reflect the listing guests will experience.
Respond to all inquiries and reservation requests within 24 hours.
Update each listing’s calendar to accurately reflect dates when it’s available for bookings.
Ensure that you can commit to your guest before accepting a reservation. If a cancellation is unavoidable, make every effort to help guests find somewhere else to stay.
Ensure that your listing’s bedrooms and common areas are cleaned before each guest’s arrival. This includes changing linens and cleaning surfaces in the bathroom and kitchen.
Any amenities, appliances, and features promised at the time of booking should be available and operational during the stay. Provide fresh bedding and towels, soap, and toilet paper upon your guest’s arrival.